First, make sure you have Pure-FTPd installed on your AppBoxes account.
On your local FTP Application use the following Details;
Name: What you want to use to refer to this connection
Host Name/IP: ftp.username.appboxes.co
Port: This can be found on your dashboard under the Pure-FTPd App settings.
Protocol/Encryption: Next make sure you are not trying to use SFTP, this is not supported via this method, Use "explicit FTP over TLS if available".
Username: This can be found on your dashboard under the Pure-FTPd App settings.
Password: This can be found on your dashboard under the Pure-FTPd App settings.
If you are still unable to connect via FTP then please join chat and let us know.
Q: I want to use SFTP as its more secure
This is a a common misconception, FTPS (FTP over TLS) is as secure as SFTP but supports resume & multi-threaded downloads.
If you really need/want to use SFTP please install Ubuntu 18.
Make sure you are using the correct Host Name/IP and Port, this can be found on your dashboard under the Pure-FTPd App settings located here: https://www.appboxes.co/appboxmanager/installedapps
User Submitted - Zycore & Jason
We've setup a chat system on one of our Appboxes so you can get status updates and hangout with other users and ourselves, feel free to ask anything and maybe the community will be able to provide further support.